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Terms & Conditions

10 days exchange and cash-back policy

  • Once the product is delivered customer can exchange the product on full value for 10 days and amount will be credited to your Amara wallet. You may choose to make another purchase using the same or get the amount refunded to your payment source (credit card, debit card and net banking)
  • We offer you free shipping at the time of exchange or cash-back within 15 days.

 

Process of returning our product within 15 days

  • You can generate a return request of your purchase.
  • Inform us by email or call on given number.
  • Concerned logistic person will come and the collect the product.
  • Place the product in the tamper proof packing along with original packing material and certificate card, which will be provided by the logistic person.
  • Inform us on given number or email us on cs@amaradiamonds.in .
  • Once Amara receives the product, refund or new item will be processed.

 

Lifetime exchange and cash-back policy

*Amara offers you lifetime exchange and cash-back policy within India.

  • Exchange of the product

The product along with the original certificate can be exchanged after deducting 10% of the value paid by the customer. The value after deduction will be credited to your Amara account and will remain valid up to 90 days.

  • Cash-back of the product

In case of cash-back 15% will be deducted from the value paid by the customer. Refund of the value after deduction will be done after 15 days and payment will be transferred via online bank transfer.

  • In case of certificate loss customer will be charged Rs. 500

 

Free shipping

  • Amara provides you free shipping within India. Shipping of the product will take around 12-15 working days.

 

Transit insurance

  • All goods will be fully insured by Amara until they reach you, so your purchase is 100% safe.

 

Customer Delight

  • Any suggestions or improvements are most welcomed by the customers.
  • We would be happy to listen from our valuable customers.
  • We can be reached at cs@amaradiamonds.in or at +917470817777 between 11am-7pm, 7 days a week.